Karen Webster wrote on PYMNTS about the scariest things in payments.
Customers, furious at not being able to use the payment method of choice to shop at Rite Aid, are taking to Twitter to not only let their feelings be known, but letting Rite Aid know that they are now, literally, walking across the street to Walgreen’s so they can use Apple Pay. Walgreens is also taking to Twitter to tweet their thanks to Rite Aid for giving them so many new customers. Marketing people are probably furious and full of “I-told-you-so’s” and the CEO is now probably going to be the one brought in to decide whether losing sales and reputation is worth saving a few cents on interchange.
Of course, what making matters worse is that CurrentC can’t even offer Rite Aid an alternative for its customers to use today or even tomorrow or the day after that. Rite Aid is saying, and I would guess a little sheepishly, just wait folks, we’ll have something too, soon, like sometime in 2015. And, it will be great.
Of course, it is entirely believable when a company tells customers that they have the customers’ best interests at heart, but they will prevent you from using a solution that is readily available and make you wait until next year for a more complicated solution.