John Gruber made a very good point about Comcast customer retention.
Comcast COO Dave Watson:
I know these Retention calls are tough, and I have tremendous admiration for our Retention professionals, who make it easy for customers to choose to stay with Comcast.
That is literally just another way of saying that their job is to make it difficult to leave Comcast. It’s somehow more obnoxious though, that he phrases it so euphemistically.