John Gruber made a very good point about Comcast customer retention.

Comcast COO Dave Watson:

I know these Retention calls are tough, and I have tremendous admiration for our Retention professionals, who make it easy for customers to choose to stay with Comcast.

Gruber:

That is literally just another way of saying that their job is to make it difficult to leave Comcast. It’s somehow more obnoxious though, that he phrases it so euphemistically.