Tag: comcast

Wired reported on Comcast renaming a customer SuperBitch Bauer. Yesterday Mary Bauer received her Comcast bill in the mail. But the 63-year-old Chicago area resident says she’s not going to open it. That’s because someone at Comcast switched her name on the bill, addressing it instead to “SuperBitch Bauer.” Bauer has been having problems with…

Wired reported on Comcast renaming a customer Asshole Brown for trying to cancel his subscription. Consider the case of Ricardo Brown. After Brown’s wife had a disagreement with the cable company recently, Comcast started sending him monthly statements under the name “Asshole Brown.” Comcast employees revealed that the company values sales above customer service. Comcast…

The Verge spoke to more than 100 Comcast employees. One common theme was the importance of retaining customers. We locked down the ability for most customer service reps to disconnect accounts. We queue the calls for customers looking to disconnect to a retention team who are authorized to give more deeply discounted products to keep…

John Gruber made a very good point about Comcast customer retention. Comcast COO Dave Watson: I know these Retention calls are tough, and I have tremendous admiration for our Retention professionals, who make it easy for customers to choose to stay with Comcast. Gruber: That is literally just another way of saying that their job…